Spin Genie Casino Review

Spin Genie Casino Overview

The first thing we read at Spin Genie Casino was its declaration to let us know that their site is our favourite of 2018. We are not sure where they base that statement on but we like the optimistic approach.

After a thorough review of the site we are happy to report that on the whole, our high expectations never came crashing down after that point, and apart from a couple of minor areas that could be improved, the site (all things considered) is a good one.

Spin Genie Casino fits in well with its sister sites under the umbrella of products brought out by the Bear Group which is based in Guernsey. They themselves are a subsidiary company of Gaming Realms, a large gaming company that is listed on the London Stock Exchange. These guys clearly know what they are doing when it comes to platform creation to and have been launching successful products for several years now.

Unlike some of its sister sites X Factor Games, and Deal or No Deal Casino, Spin Genie doesn’t have the luxury of being an instantly recognisable brand so it needs to try a bit harder to win us over.

Interestingly, the developers don’t see it quite that way and the promotions available here are similar to those found at their other sites, so it is up to the games to carry the day. Fortunately, the games, on the whole, are of a good standard and should keep users occupied and entertained for a good long while. They are a nice mix and we will look in more detail at them shortly.

For those who have visited a Bear Group site before will know what to expect. They have developed a formula, a blueprint for site creation that works for them and their customers, and have stuck closely to it with all of their sites. This can be a double-edged sword, as in one regard it works well, it does the job and you know what to expect.

On the other hand, they are very similar so anyone seeking the thrill of discovering something ground-breaking and new may be slightly disappointed. That’s not to say that Spin Genie is not a good site, simply that it is not the most innovative online casino out there. With that in mind, let us dive in and see what the site has to offer gaming fans.

Pros & Cons

Pros

• We like the cheerful optimism of the site – positivity is infectious.
• The site offers a huge range of games so users will always have something new to play.
• Familiar site design that is quick and intuitive to use and navigate around.
• All legal boxes ticked off by the UK Gambling Commission and the Alderney Gaming Control Commission.
• Live games are strong and come from top developers in the field.

Cons

• No recognisable theme to spark an initial interest like some of the other Bear Group sites.
• Payment options are strictly limited.
• Customer support does not operate at all hours of the day.

Is Spin Genie Casino Safe?

The short answer is yes this is a safe casino to game on and punters should feel confident to use it. We based this assessment on three critical areas to arrive at this positive conclusion.

These three areas are regulations, which is a legal requirement, fairness which is slightly harder to track but can be done, and security which should be a key concern for anyone who uses an online casino site, or any site for that matter.

Regulation

Spin Genie is fully licensed and regulated by two official governing bodies. The first applies to where the Bear Group is based – the Alderney Gambling Control Commission.

The second is the highly respected UK Gambling Commission which works to help protect the interests of British based customers.

Fairness

There are two elements that make us consider this a fair site to use.

The first is that the Bear Group is a legitimate company that operates several big-name sites that have brands like Deal or No Deal and X Factor associated with them. It would not be in their best interest to run unfair games; there is simply no need for them to do so. Also, Gaming Realms, the parent company is listed on the stock exchange so it seems unlikely they would need to resort to underhand tactics to be successful.

Secondly, we were happy to see that games on the Spin Genies site, such as their live games, have been certified fair by third-party testing company eCOGRA. This is a non-profit organisation that has very high standards when assessing games and there really is no higher seal of approval in the gaming world for fairness than a certificate from them.

Security

Hacking is always a concern so to protect user details Spin Genie employs encryption technology to make sure no nefarious parties intercept the transmission or storage of data.

More specifically, they use 128 Bit SSL technology to achieve this which is the standard level of protection within the industry. Customers that use a site that employs this can feel confident that their details are being protected as well as can be.

Welcome Bonus for New Customers

Nothing whets the appetite of a new customer more than a juicy welcome bonus. While the site is missing a no deposit bonus at the moment it does have a nice welcome offer for new customers making their first deposit.

While a welcome bonus isn’t always the main reason for trying out a new site it is always a good gesture from the operator and should be taken advantage of as long as the terms suit your gameplay and bankroll requirements.

The current offer at Spin Genie Casino means that when a new customer makes their first deposit it will be matched by the site 100% with some of the key details of the fine print listed here:

• The offer is strictly for new customers who make their first deposit at Spin Genie.
• Once a customer adds their card they have 30 days to take advantage of the promotion.
• There is a minimum deposit value of £10.
• There are wagering requirements of 50x on slots and Slingo for the offer.
• The maximum amount that Spin Genie will match up to is £50, even if a customer deposits more than this.
• The customer has seven days to use the bonus cash.

For full details of the T&Cs, make sure to check them on the Spin Genie site.

Free Spins, No Deposit, and Other Promotions

Let say you’ve made your first deposit and made off with the first round of bonus cash, are there any more offers left to take advantage of? One thing we like about Spin Genie is that there is always something on offer for its customers. This varies from promos through their social media platforms, to a revolving range of bonuses at the main site.

Specifically for those that have signed up and been rewarded with the First Deposit Bonus, they can then keep the fun going with a nice Second Deposit bonus. This reward comes in the form of 20 free spins that can be used on these four great slots – Jack and the Beanstalk, Twin Spin, Starburst, and Gonzo’s Quest. We are big fans of the latter so this bonus was a nice little cherry on top for depositing a second time. Some key terms of this offer to keep in mind are:

• Bonus spins last for seven days from the time of the second deposit.
• The minimum amount required to trigger the reward is £10.
• The wagering requirements are 30x.
• The maximum that can be won from the free spins is £500.

So… is there anything else? Rest assured bonus fans there is more. Aside from the two deposit bonuses Spin Genie continuously run promotions via Facebook with prizes that include more free spins, and the chance for real and bonus cash, among others. This is a nice way of engaging users with their social media platforms and rewards such behaviour.

While not being the most generous offers out there, the promotions at Spin Genie are good and well worth taking advantage of if they work in with your gaming approach. They do change from time to time as with all online casinos so it pays to check when visiting the site for the first time to see what they are currently offering.

VIP Program

Regular big spenders are rewarded at Spin Genie by enrolment in the VIP program, and, as they put it ‘throw some VIP perks your way’ if you match the criteria.

They don’t specify exactly the weekly spend amount is to access the club, but as a benchmark, to retain the VIP cashback perk a player must have deposited at least £300 and wagered in cash 6x during the appropriate time frame which is the start of Monday to the end of Sunday. Along with this perk for entry-level VIPs is priority withdrawals, exclusive VIP promos and support.

For the high rollers who surpass this, Spin Genie may reach out and invite them to become a Platinum VIP member. This select group gets real cashback, express withdrawals, support, events, an account manager, VIP events, birthday present, and a VIP welcome bonus.

The site lists some pretty swish past giveaways like tech gadgets, concert tickets, hotel stays, and cash. For more information on the VIP scheme, you can contact the company at this address – [email protected]

Site Design and Navigation

Spin Genie shares many similarities with other Bear Group sites in look and design, yet it is a layout that we have come to appreciate. It is perfect for dipping in and out of quickly and finding something new (or an old favourite) to while away some time with.

Like its sister sites, the design is simple and clean, if anything this one is the cleanest of the lot, with a bright, light theme and pleasantly restrained use of colour and graphics to create a fun, modern look that goes about the business of hosting a huge number of games well. Top right is home to the login and sign-up buttons with the familiar rolling carousel of offers and games rumbling away beneath it.

The bulk of the page is dedicated to showcasing the top or trending games in each category so scrolling down the page will help gamers discover something new easily.

The bottom of the page contains links to various information and account pages, while company details reside at the very bottom. The left-hand side of the screen hosts Bear Groups well designed and helpful menu where links will take you to the various game sections – Slots, Casino, Live Casino, Slingo, and so on, while beneath this is financial transactions and account links.

User experience is paramount and the site could not be easy or more intuitive to navigate and use. Clicking on a game category will take the user to a separate page where all games in that category can be found and sorted alphabetically. There are hundreds of them and it was fun to scroll through and pick out the old favourites and the new titles.

Games & Software

The design may make it easy to find a game at Spin Genie but will that game be any good?

For the most part, the short answer is yes there are a large number of high-quality games on offer across all categories.

One reason for this is the inclusion of both proprietary games as well as games from well-known big hitters in the industry such as WMS, IGT, NetEnt, Yggdrasil, Quickfire, and Evolution. This gives gamers an excellent mix of old and new, retro and groundbreaking.

Slots

Spin Genie Casino continues the Bear Group tradition in being heavily loaded with slots – over 700 in fact which is more than enough for even the keenest slot fan to work through.

As mentioned before these slots are from top tier providers and include favourites like Champions of Rome, Valley of the Gods, Nitro Circus, and the cosmic slot Starburst.

The page is fun for a browse to see what pops up but you may want to take advantage of the search bar to narrow down your selection. There is a good mix of high and low volatile games as well so all gaming preferences can be satisfied.

Casino

Spin Genie’s casino section is not going to wow you like the slot section does but it carries a decent line-up for those looking to take a break from slots and try something else.

There are over 20 varieties of table game here from baccarat to roulette, to poker, with a few titles that stood out right away such as Jacks or Better and Deuces Wild. The software providers are no slouches either with companies such as NetEnt behind them.

Slingo

A special mention has to be made about Spin Genie’s Slingo games. The site makes a big deal out of them and after a quick perusal; it is easy to see their point.

If you have never played Slingo before, it is a mix of slots and bingo and with some of these jackpots on offer, they are a tempting opportunity for a few spins. Slingo Riches is here, which is one of the first Slingo games that could be played for money with a £20,000 jackpot.

Slingo Extreme boasts a £50,000 jackpot, while its bigger and worse sibling Slingo XXXtreme takes the prize with its £100,000 jackpot. These are solid payouts in anyone’s book so if you haven’t tried Slingo before these might be a good place to start.

Live Gaming

Have you ever wanted to head out to a brick and mortar casino but you just didn’t have the motivation to get all dressed up and leave the house? Not a worry at Spin Genie thanks to their excellent line up of live games. Click to enter and you will find around two dozen available such as roulette, poker, and baccarat dealt all by pleasant looking and mannered dealers.

The software is provided by Evolution Gaming who is one of the few live gaming developers that have been certified fair by eCOGRA. The live games are so well made that it doesn’t take much to imagine that you are in a real-life setting, even if you are lounging comfortably at home.

Banking

If you like to make financial transactions with a card or by mobile pay you will be happy with the payment options at Spin Genie Casino.

Anyone else will need to consider how they would like to deposit because at the moment that is the only two ways that you can top up your account or withdraw winnings.

We were surprised to see this originally but this is common with many Bear Group sites. Most UK gamers use a credit or debit card for payments so it won’t present them any major problem but it would be nice to see additional methods added at some stage in the future.

Customer Support

There are three ways of contacting Spin Genie – email, phone, and live chat.

As with most companies that offer live chat now, this method is usually the fastest and we contacted the company in the middle of the day with a query which was responded to in a satisfactory amount of time. This can be done on the desktop site and on mobile and is usually the most convenient way to get a quick answer to a query.

Phone support is there for those that want to have a human voice respond to their question or issue, and the number is 01597 737306. It is a UK number so will probably be free when calling from a landline, check your plan if a call from a mobile if cost is an issue.

Lastly, Spin Genie can be contacted by email at this address – [email protected]. This method is good for general queries as like all companies they aim to respond as soon as possible but won’t be as fast as chat or call.

The response we received from Spin Genie was helpful and professional so there were no problems with the agents. Our only gripe is that they are only available between 9 am and 11 pm to help out. The rest of the time they are closed so it could pose problems potentially for late night gamers so if that is a cause of concern for you it is best to stick to opening hours should something go awry.

Responsible Gaming

Just a quick word on responsible gaming as this is one area that Spin Genie takes seriously on the site. They have provided punters with plenty of information on how to spot warning signs as well as helpful tips and links to professional organisations who can help anyone who is no longer gaming for fun.

Along with information are tools that users can take advantage of if they feel the need to curb their game time. This toolbox includes methods such as self-exclusion, cool down periods, and reality checks. The overall impression is that Spin Genie cares about its customers and wants them to get help if their gaming pastime is no longer fun and pleasant.

Final Verdict

Spin Genie Casino is more or less what we have come to expect from a Bear Group product. Clean design, simple to use, good selection of slots and table games. There is nothing here to really put a potential user off unless they cannot make a mobile or card payment to deposit funds into their account.

In saying that, there is no major wow factor at Spin Genie, but we don’t think this is the angle they were going for. Instead, they have put together a reliable site, with a ton of games that can be enjoyed on a desktop or mobile device. As always, play responsible and have fun!