Mansion Casino Review

Not available in the US
OVERALL RATING 3.8

PROS
  • Beautifully designed website and mobile apps which make gaming a real treat
  • Many daily and weekly promotions where users can pick up bonus spins, Golden Chips, and cash
  • Well established online casino operator with over ten years of experience under their belt and an excellent reputation
CONS
  • Not a huge amount of non-Playtech powered slots. If Playtech slots don’t do it for you, then there is not a whole lot that will keep you engaged
Mansion Casino

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Mansion Casino INFORMATION
  • Casino
    Mansion Casino
  • Website
  • Established
    2004
  • Support
    Email, Phone, Live Chat
  • Company
    Mansion Europe Holdings Ltd
  • Licences
    UK Gambling Commission, Gibraltar Gambling Commissioner

Mansion Casino Overview

Mansion Casino is a top-rated online casino in the UK and comes under the larger Mansion Group. They have over a decade of experience in the gaming world and picked up Online Casino Operator of the Year in 2018. It is no coincidence that Mansion online casino is one of the big players in online gambling and possesses a large customer base that is growing fast. They are heavily into sponsorship, and football fans will no doubt have seen their name associated with AFC Bournemouth and Tottenham Hotspurs. This has led Mansion Casino becoming one of the leading gambling platforms in the UK.

Advertising will only get a company so far if the product doesn’t live up to the hype, so what has Mansion got that makes them so special? Games are critical, and Mansion has a fantastic line up of titles to keep players coming back. Their customer service is also about as good as it gets, banking options are solid, and the site is a safe and secure one. A decade of business is plenty of time for a company to gain a reputation, and Mansion Casino is seen as one of the good guys. Customer feedback is overwhelmingly positive, so the casino can be considered a hit with the gaming community.

This Mansion Casino review will peer into each critical aspect of this popular online casino. Our job is to find out what makes them tick and whether they live up to the considerable hype. Online Casino of the Year is a lofty title so let’s see exactly what Mansion does to receive such awards.

Pros & Cons of Mansion Casino

Pros

  • Beautifully designed website and mobile apps which make gaming a real treat.
  • Many daily and weekly promotions where users can pick up bonus spins, Golden Chips, and cash.
  • Well established online casino operator with over ten years of experience under their belt and an excellent reputation.
  • An excellent customer support team that is available all day, every day, to help with any questions or queries.
  • Mansion Casino has a number of international sites for those outside the UK which offer different languages and currencies.

Cons

  • Not a huge amount of non-Playtech powered slots. If Playtech slots don’t do it for you, then there is not a whole lot that will keep you engaged.
  • Excellent Customer Support team but no live chat option for getting in touch.
  • The VIP Program requires a substantial spend to earn points and move through the different levels.

Is Mansion Casino Safe?

We’ll take a look at the serious bits first before moving on to the more fun aspects of the site. Legal requirements might not be the most exciting topic to start with, but if these areas are not met, then there is little point in continuing with a casino.

Several broad areas are of key concern. Get these things right, and you can be assured that you are using a safe casino. With so much time in the industry, you would assume that Mansion Casino is doing them, but let’s base our findings on sold facts and figures. To assess if Mansion Casino is safe, let’s examine their security measures, check if they are licensed and regulated, and verify that their games are fair.

License

As you’d hope, Mansion Casino is indeed fully covered in the legal department. For European users, Mansion Casino comes under Mansion Online Casino, which is based in Gibraltar. It is therefore licensed by the Gibraltar Licensing Authority, and regulated by the Gibraltar Gambling Commission.

British based users will also be thrilled to see that Mansion Casino’s parent company is licensed and regulated by the UK Gambling Commission. License numbers from both governing bodies are noted on the Mansion Casino site for those that would like to double check. It is fair to say that the casino has fulfilled its legal obligations and is off to a flying start.

Security

Tight security is not only a nice thing to have but is absolutely necessary for this day and age. With so much business conducted online, companies need to be on their guard to protect customer information. Mansion Casino does this via several security rules and procedures, and high tech measures. Employees and contractors who work with Mansion Casino interact under a confidentiality agreement which is legally binding. On the technical side of things, RSA 128-bit technology is used as a means of encrypting data so that it is unreadable and safe.

Anti-money laundering (AML) is also a top concern at Mansion Casino. All online casinos within the UK and EU are obligated to comply with AML laws. This means that Mansion may need to verify customers identities to ensure they are who they say they are. This is a standard across board practice which all reputable casinos enact to keep people safe.

Fairness

Mansion guarantees that the games they offer are 100% fair. They also mention that if they weren’t, then this fact would be all over the internet and their reputation would suffer as a result. A search online picked up no major complaints in this regard, so unfairness is not an issue. Mansion Casino uses Random Number Generators with their games and provides some interesting information about them. For one, their RNGs are governed by their licensing agreement. Second, when they test the RNGs, a sequence of 300 million numbers are run through them to check they are working correctly. Both of these things ensure that the RNGs at Mansion Casino are working as they should be, so customers receive fair and random games.

So they are safe then?

After passing each section of the safety check Mansion Casino does indeed seem safe to use. With dual licenses, robust security measures, and a commitment to fairness, they are as safe as it gets.

Mansion Casino Welcome Bonus for New Customers

Mansion Online Casino has a generous, uncomplicated Welcome Bonus for new users. When a customer makes their first deposit, Mansion will match it up to £200. For example, if someone deposits £100, they get £200 to play with. If they deposit the full £200, then they will get £400 to play with. Here are some of the key terms of the promotion:

  • The offer is strictly for new customers only.
  • The minimum eligible deposit amount is £20.
  • There is a wagering requirement of 40x attached to the offer.
  • Mansion Casino must verify the ID of the new customer before they can opt-in.

Golden Chips Welcome Bonus

This is an additional Welcome Bonus which gets you 20 Golden Chips. To redeem this offer, use the code TABLE when depositing £20 or more. Then, stake £20 on any card game or roulette, accept the pop-up, and 20 Golden Chips are on their way. Golden Chips are worth £1 each and can be used on European Roulette, Premium Roulette, Blackjack Multihand, Premium Blackjack, and several Live Roulette tables. Golden Chips must be used within 14 days of receiving them, and the great thing is that all winnings can be withdrawn instantly as cash!

More details on the Welcome Bonuses are available at the site.

Mansion Casino Promotions

One great feature of Mansion Casino is that when the glow of the Welcome Bonus has faded, there are still plenty of promotions to get involved with. Most of these are gameplay add ons that can reward winners with cash back, Golden Chips, bonus spins, cash, and of course – bragging rights! Promotions chop and change all the time, but these are the current offers to give you a taste of what Mansion Casino has for existing customers.

Wild Wednesday

For some mid-week fun, deposit £20 with the code HUMPDAY to receive 5 loyalty points and the chance to pick up £20 bonus cash. Enter as many times as you like for more points and chances to win. Bonus cash won under this promo comes with no wagering requirements attached, and it works well for mid-week gamers.

Winning Streak

Win up to £100,000 in Golden Chips with Live Roulette and the lucky number 7. To take part in this promotion, opt-in and play with the number 7. The more often this number lands in a row, the more you can win:

  • Two 7s in a row = £100 worth of Golden Chips.
  • Three 7s in a row = £1,000 worth of Golden Chips.
  • Four 7s in a row = £5,000 worth of Golden Chips.
  • Five 7s in a row = £25,000 worth of Golden Chips.
  • Six 7s in a row = £50,000 worth of Golden Chips.
  • Seven 7s in a row = £100,000 worth of Golden Chips.

Table Thursdays

Play any card game on a Thursday and receive 20% cashback up to £100. Just deposit at least £20 and use the code THURSDAY to opt into the offer. Cashback is redeemed as cash and has no wagering requirements attached to it.

Beat the Dealer

This is a straight forward promotion that takes place at the live card tables. If interested, opt-in, choose a Live Blackjack Room and place wagers of £5 or more. Land three blackjacks in a row and pick up an additional £500. Land four in a row and Mansion Casino will make it £1,000. All winnings are redeemable as cash, void of wagering requirements.

Spin Special

Between 19:00 – 21:00 every day, customers can receive 10 spins for every £10 they deposit. Just use the code HAPPY when making your deposit to take part in the fun. There is a maximum of 100 spins on offer, and each one is worth 40p. The eligible slot changes each month, so there is always something new to try. At the moment the current game included with this promotion is the Egyptian themed slot Cat Queen. Any winnings are returned as Bonus Funds which have wagering requirements and can be used on the slot of the month.

5 Card Charlie

Blackjack players, here is another promo for you. Simply opt-in and head to the live blackjack tables and make bets of at least £5 each. If you hit a 5 Card Charlie, you will be rewarded with an extra £50 in Golden Chips! Your luck is not in? Not to worry. If a player busts 5 times in a row, Mansion will pay them out £10 in Golden Chips for their trouble. Golden Chips are worth £5 each, and there are no wagering requirements on winnings that are made from them.

Phew! It is a hectic schedule, and for regular gamers, there is always something going on. Even casual gamers can pick and choose something that suits their budget and gaming preference whether that is slots, table games, or live games.

Mansion Online Casino VIP Program

The VIP Program is based around the accumulation of loyalty points. Each customer earns these points whenever they play with real money at the casino. Points can be used to buy bonus cash, and the more you spend, the greater the quantities you will receive. Different games reward points at different bet levels. For example, £20 on slots is worth one point, while £80 is needed on Baccarat to earn a point.

As points rack up, then players move through the different Loyalty Levels.

  • Bronze – 0 – 499 points.
  • Silver – 500 – 2,999 points.
  • Gold – 3,000 – 20,000 points and deposit limits.
  • VIP – Over 20,000 points and deposit limits.
  • VIP Elite – Over 50,000 points.

Benefits of the VIP program include perks like special offers, exclusive activities and bonuses. VIPs can also gain access to one on one account managers to deal with. As always, it pays to ask if you are a frequent gamer. A quick message to the customer support team will let you know where you stand and how you can proceed in regards to becoming a VIP.

Games & Software

Mansion Online Casino does not have a huge range of games when compared to some other online casinos. However, this is not an issue as long as what they do have is top quality.

Most gaming types can be found here – slots, blackjack, roulette, video poker, arcade games, scratch games, craps, and live gaming. It is a good mix, and the standard is high. When it comes to slots, the majority is provided by Playtech, which is no bad thing. Playtech has been around for a while and has many top quality games in their line-up. The downside to that is if Playtech doesn’t blow your hair back then this might not be the casino for you. Backing them up however are a few slots from other heavy hitters like Red Tiger Gaming, Microgaming, Reel Time Gaming, Triple Edge Studios, and Blueprint Gaming.

As usual, slots make up the majority of the games at Mansion Casino, but the card and table games are well represented too. This includes both live and non-live versions. Live gaming is provided by Betsoft, who like Playtech, know a thing or two about crafting top quality games that provide thrilling experiences for punters.

The bottom line is that the selection of games is well above average. More cutting edge slots from non-Playtech developers would have been nice, but there is still plenty here to get stuck into and enjoy.

Slots

Click on Slots, and you will land on a page where the whole collection can be found. There are no separate categories as such, but there is a search bar to find specific games. Latest releases are distinguished by a green NEW label on them so players can try the newest games. Some current examples include Fortunium, Avalon Online Slot, and Snow and Sable. Mixed in with the bunch you can find the odd Exclusive game such as Savage Jungle. There is a wide variety of slot themes here to keep players interested. From Super Heroes, Asian, Movies, Sports, Mythology and more.

One handy thing that Mansion Casino does is list jackpot amounts to make them stand out and easy to find. Locating the most lucrative slots is easy by simply scrolling through to find the highest amount. At the time of review, that distinction fell on Gladiator Road to Rome, and Gladiator Jackpot at £1.4 million. This is closely followed by Leprechaun’s Luck, which was sitting at £1.3 million. Take your pick; both would be fantastic jackpots to land! There are also several Age of the Gods style games with jackpots around £450k. Now that wouldn’t be too bad either.

Table and Card Games

Mansion Casino has a substantial collection of table and card games, 53 at the moment to be precise. All of the classics are here – Perfect Blackjack, Deuces Wild, Premium Roulette, Age of the Gods Roulette, Frankie Dettori’s Magic Seven Blackjack, among many more. If you don’t want to take part in live casino games, then this section has plenty to keep you entertained. The range is as good as the quality and will keep card and table players more than satisfied.

Live Casino

Then again, if you feel the desire to engage in some gaming with a human touch then you can’t go wrong with Mansion’s Live Casino. This category has over 34 top quality live games from supplier Betsoft. Here are some examples.

  • Roulette – Spread Bet, Pearl, Diamond French and Football.
  • Blackjack – Soho, Sapphire Room, and the UK.
  • Baccarat – Squeeze, Baccarat Lounge, Golden Baccarat.
  • Poker, HiLo, Spin a Win, and plenty more. The Live Casino is a definite one of the highlights, with all games presented by young, attractive hosts that make gaming a dream.

Customer Support

Mansion Casino has a brilliant Customer Support team that is on standby every hour of every day of the week. Yes, that is 24/7 service ready to help at any moment of the day. The interactions that we had with the team were all satisfactory and sat well with the professional image of the casino. There is no live chat at present, which may irk some gamers, but there is a free phone number for UK residents to call which can be just as fast.

Contact details are:

Banking Options

Being a casino that caters for modern gamers there is a substantial list of payment options. Most of the major methods are there as well as one or two that you don’t see often. Payment methods can vary from country to country, but UK players can use bank transfer, Debit Cards, Credit Cards, Instant Banking, ecoPayz, Neteller, Sofort, Paysafecard, Skrill, PayPal, and Pay by Mobile. As usual, when it comes to withdrawals e-Wallets are generally fastest, followed by Cards, and bank transfers.

Before making a withdrawal, customers will need to prove their identity if they have not done so already. Again, this is standard procedure within the gaming industry and is done to protect the public from fraud and money laundering.

Final Verdict

Mansion Online Casino is an award-winning casino that has certainly earned the accolades it has garnered. The website and mobile apps are well designed, full of useful information and easy to use. Once signed up there are regular promotions and offers to take part in to keep the excitement going. Licensing, regulation, and fairness are above par so Mansion is unquestionably a safe site that customers can feel confident using.

On the whole, the games are great, and players who enjoy Playtech games will be right at home at Mansion. There is a bit of a gap in modern blockbusters from companies like NetEnt and Yggdrasil but it is not a deal-breaker. Card and table games are well represented, and the live gaming from Betsoft is always going to be hard to beat.

On the whole, Mansion Casino is a solid online casino that has earned its awards and is well worth the praise that has been heaped on it.

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