300 Free Spins or 100% up to £100
Established in 2014, Casino Heroes aims to offer an entirely new experience within the online casino entertainment industry...
- Instant-play casino
- SSL encrypyted
- Offers the chance to choose the welcome bonus
- No FAQ and no phone support
- Not too many bonuses are offered
Established in 2014, Casino Heroes aims to offer an entirely new experience within the online casino entertainment industry. Operated by Hero Gaming Limited, players get the chance to embark on an adventure in a fantasy world called Hero Islands where game levels are run by bosses and it’s up to you to defeat them. Whilst on this mission, you will be protected with a license from the Malta Gaming Authority to ensure your safety. It is claimed that, at the casino, entertainment and excitement are not only a promise but a fact.
Software & Games
There are plenty of software developers that Casino Heroes works with, including Evolution Gaming, Microgaming, NetEnt, Play’nGo, Quickspin and Yggdrasil. This list ensures safe gaming while providing fantastic graphics and players can choose from different games such as slots, roulette, blackjack, poker, and live games.
As you may have already guessed, slots feature predominately on the site, but there is also an incredible 91 table games that you can choose from. There 21 roulette varieties, 20 blackjack games, 20 poker games and 30 other games such as baccarat, punto banco, craps and red dog. You can even play other games such as Dreamcatcher or Super Wheel.
Casino Heroes Slots
Casino Heroes manages to offer around 500 slot titles that can be searched either by popularity, newest games, alphabetically, or you can even use the toolbar if you know what you are looking for. All the popular hits are here including Starburst, Valley of Gods, Book of Dead, Aloha or Gonzo’s Quest. There is even a chance to play each game for free before you choose to commit any real money.
If you’re a fan of jackpot games then why not try out some popular titles such as Divine Fortune, Mega Moolah, Enchanted Meadow or Mega Fortune. Players have been known to win millions playing these types of games and, at the time of writing, Mega Moolah stood at £6,405,712.
Bonuses & Promotions at Casino Heroes
New players arriving at the site will be able to choose from up to 300 free spins or 100% deposit bonus up to £100. If you choose the free spins, then how many you get will depend on how much you first deposit ranging from £10 which equals 25 spins, or £100 which equals 300 spins. There are eight games that the spins can be used on and then it’s the casino’s discretion what games you can play. They do also carry a wagering requirement of 40x before any winnings can be withdrawn to your account. If you choose the deposit bonus then the minimum you can use is £10 and the maximum is £100. Usual terms and conditions will apply.
In truth, there isn’t many other promotions or bonuses that the casino offers existing customers. They do offer free spins depending on how much you are to deposit each time and you can get 250 free spins for depositing £250.
Unfortunately, we could not find any evidence of VIP or loyalty scheme but you can unlock game challenges by defeating bosses and earning rewards.
Players are able to fund their account using Neteller, Trustly, MasterCard, Visa, Zimpler or Skrill. The minimum that you can deposit when first signing up to the casino is £10 but anytime after this, it rises to £20. All transactions are also processed instantly. In terms of withdrawals, the minimum is £20 and the maximum is £5,000. If you win anything over £20,000 then the casino holds the rights to pay you in instalments over a period of time. All withdrawals take between 1-7 days to appear in your account.
Casino Heroes Mobile
You will be able to access the casino on any Android, iOS or Windows device. You can either type the address of Casino Heroes into your browser, or you can choose to download the app. Either way is fine and they work well, even if it can seem a little overcrowded at times. Always ensure that you have a stable internet connection but if it does fail, then you will be able to start again from where you left off. All features work exactly the same and you won’t be left out of any welcome bonuses if you decide to sign up using your mobile.
Unfortunately, the customer support is lacking slightly at Casino Heroes. There is a live chat option that you can access near the bottom of the page but it isn’t available 24/7. More worryingly is the fact that there isn’t even a telephone number or email address that you can get in touch with a customer support representative by. Furthermore, we could not find a FAQ section which is quite strange. The casino can be found, however, on social media platforms such as Facebook, Twitter, Instagram, and Google+ where you will be able to stay in touch with the latest news and information and even message them directly from there.
On first viewing, Casino Heroes seems a well-run, respectable online gaming site. There are tons of games available with a highly reputable list of software developers. There is even the chance to pick your own welcome offer which is a nice touch. However, as we delve deeper inside the casino, we manage to find some disappointing factors. The lack of bonuses and promotions for existing customers is quite worrying. Yes, they run a unique fantasy world in which you can earn rewards, but there really should be more in terms of deposit bonuses and other perks. The worst thing about Casino Heroes is the customer service. There has been no effort whatsoever to make customers feel like they can get help at any time and to have no FAQ section is absurd. Overall, it’s a decent effort but there are still massive changes that need to be made if they are to become respected in the gaming world.