Roxy Palace Casino Review

Not available in the US
OVERALL RATING 3.5

PROS
  • A fantastic no deposit bonus which is always an excellent way of trialling a new casino
  • Roxy Palace’s Welcome Bonus comes with both a matched deposit amount as well as a generous 50 free spins
  • The live gaming selection is a high point. Its attractive, professional dealers front a top quality product with a good variety of games
CONS
  • If you have used a Welcome Bonus at 32Red you cannot use one at Roxy Palace as well – and vice versa
Roxy Palace Casino

100% Welcome Bonus + 50 Free Spins

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Roxy Palace Casino INFORMATION
  • Casino
    Roxy Palace Casino
  • Website
  • Established
    2002
  • Support
    Email, Phone, Live Chat
  • Company
    Megapixel Entertainment LTD
  • Licences
    Malta Gaming Authority, UK Gambling Commission
  • RTP
    Audited by eCOGRA
  • Casino Type
    Download, Instant Play, Mobile

Roxy Palace Casino Overview

Roxy Palace Casino was launched in 2002 so is still fairly new when compared to some of the older, more established companies. They quickly made an impression and were snapped up several years ago by The Kindred Group PLC. Other big-name gaming platforms in this stable include multi-award winners 32Red Bingo, 32Red Sport, and 32Red Poker Room. It’s a great collection of gambling platforms with a large variety of gaming possibilities.

It doesn’t take long to conclude that Roxy Palace is placed well among this group. They provide hundreds of slots, table games, card games, and live games. The site is powered by Microgaming, so you know you are in capable hands when it comes it entertainment.

Along with the big things, come the smaller details that make an online casino special. Roxy certainly knows a thing or two about enticing new players. To discover what helps them stand out we will delve into their promotions section to see what new and old players can take advantage of.

Right off the bat, we fell for Roxy Palace’s international feel. They are based in Gibraltar and make much of residing in one of the EU’s gambling heartlands. The site is available in several languages which add to the cosmopolitan magic of the casino.

Roxy Palace online casino convincingly conveys the message that it has the best interests of its customers at heart. It does this by possessing the cornerstones of all safe, reputable casinos. Namely, great customer support, high tech security, swift banking, and fair games. We will look at all of these aspects in detail during this review.

Pros & Cons of Roxy Palace Casino

Pros

  • A fantastic no deposit bonus which is always an excellent way of trialling a new casino.
  • Roxy Palace’s Welcome Bonus comes with both a matched deposit amount as well as a generous 50 free spins.
  • The live gaming selection is a high point. Its attractive, professional dealers front a top quality product with a good variety of games.
  • Roxy Palace has a huge social media presence so users can easily be alerted to any news or new offers.
  • Stringent security procedures and anti-theft measures in place to protect customers.
  • All day, everyday customer service with live chat, email and hotline to reach them.
  • Roxy Palace is available in 7 different languages and offers 7 different currencies for financial transactions.

Cons

  • If you have used a Welcome Bonus at 32Red you cannot use one at Roxy Palace as well – and vice versa.
  • You won’t find much from game developers that are not associated with Microgaming.
  • The fantastic no deposit bonus is only available for UK based customers.

Is Roxy Palace Casino Safe?

With The Kindred Group behind them, you would expect Roxy Palace to be as safe as any of their other online casinos. Sister sites such as 32Red have won stacks of awards and are as secure as it gets. So how does Roxy Palace fare? In brief, safety is a paramount concern – that is obvious. The casino possesses all of the required legal cover, as well as advanced security to protect customers. Let’s see how they go about ensuring this.

Security

Roxy Palace uses a multi-pronged defence mechanism to enforce security at the site. Safety is taken seriously, as it should be, and there is a lot of security-related information available to inform customers. To protect users against fraud and theft, several measures have been put in place to do so. Players create a unique password and username when they set up their account, which is encrypted on the casino’s databases.

Financial details are encrypted so that any transmission between servers and the user is secure. Roxy Palace does this with 128-bit SSL encryption technology. This is one of the top security measures available and is what many of the leading financial institutions use.

Fraud Prevention

Fraud is a concern in any industry so to combat it Roxy Palace securely monitors each transaction that is made. They may also require customers to prove their identities’ by sending in copies of cards and identity documents.

If you are new to online gambling, then rest assured that this is a standard practice undertaken by all reputable companies. ID checks are partly done to protect customers from having their details fraudulently used. No one wants that.

Licensing and Regulation

Roxy Palace is based in Gibraltar and is licensed and regulated by HM Government of Gibraltar. They even list their license number, which is 019 if you really wanted to know. Since Gibraltar is a British Overseas territory and part of the EU, it means that British and European gamers are protected.

Roxy Palace is also listed on the UK Gambling Commission website in association with their parent company. This provides an additional layer of security and confidence. When it comes to licensing and regulation, Roxy Palace is more than satisfactorily covered.

Fair Games at Roxy Palace Online Casino

Fair games should be a given. We can swiftly find stated RTP ratings, and we expect that a casino is not tinkering with them. How can we be sure that Roxy Palace online casino is honouring its side of the bargain? This first thing to consider is that gaming titan Microgaming Software Systems supplies Roxy Palace’s software. This company has been in the business for decades and have one of the best reputations around. They are well known for fairness via their games’ random results. Third party testing companies check the software thoroughly to ensure peace of mind for users. Random Number Generators have undergone rigorous examinations and have consistently produced results that were deemed fair.

It is not just games that are fair. All transactions that customers make are recorded along with a week of playing history. It is so detailed that it shows the individual hands played, and both records can be used for review by Independent Auditors.

After an exhaustive search, there is absolutely no cause for alarm at Roxy Palace. On the contrary, it is an online casino that is transparent, open, and helpful. Stringent licensing protects players, and extensive records are available should they ever be needed. Safe as houses.

Welcome Bonus for New Customers

Roxy Palace’s Welcome Bonus consists of a two-step process. Step one is the ‘getting to know you phase’ where new users are treated to a No Deposit bonus. If everything goes well and we don’t see why they wouldn’t, then a first deposit bonus is next on the agenda.

Roxy Casino No Deposit Bonus

You can’t ask for much more than a £10 credit without needing to make a deposit. All that is required to take part is to register your details at Roxy Palace. Then, when the pop up appears asking if you want £10 free (who wouldn’t?), click to accept. Follow a few minor steps to and the £10 will be credited to your account. Keep in mind some of the key terms:

  • The offer is for residents of the UK only.
  • The £10 goes into the Bonus Balance, and playthrough requirements apply.
  • The maximum winnings amount that can be withdrawn is £100. This restriction does not apply to progressive jackpots, however.
  • Players have seven days to use the Bonus cash. After this time the casino may remove it from the account.

Roxy Palace Welcome Bonus

If you are satisfied with the casino and are ready to make your first deposit, then Roxy Palace will also reward you for doing so. First deposits will be doubled up to a maximum amount of £100. Not only that, but new users also receive 50 Free Spins to use in the slots lobby.

To take part is easy. Fill in the registration form, opt-in, and make a deposit. That’s more or less it. Free spins can be used on Highlander slot only. If you haven’t tried it before, then this is the perfect time to take the plunge.

To be eligible, deposits must be made by either debit or credit card, or PayPal. Deposits made by any other method will not receive the bonus. Free spins are awarded at a rate of 10 per day for the first five days. Bonus cash is deposited into the Bonus Balance and comes with playthrough requirements before it can be withdrawn. Free spins must be used within 24 hours of receiving them. Full terms can be found at the site.

Roxy Palace Free Spins and Other Promotions

Roxy Palace is not one of those casinos that leave existing customers hanging once they are paid up members. There is always something going on that players can take part in to improve their chances of winning. Or, just for fun!

Two exciting extras which are currently running are Royal Rewards and the £10K Deal or No Deal Live Leaderboard. If you are looking to get your hands on free spins, deposit bonuses, or good old cash then look no further.

Royal Rewards

Players have plenty of chances to get hold of perks like Free Spins and Deposit Bonuses. Roxy holds daily Royal Rewards for members to get even more out of the site. Once opting into this offer, make a deposit, and the bonus will automatically be applied. The rewards are different, so it is a great motivator to log in and see what is up for grabs.

£10K Deal or No Deal Live Leaderboard

Roxy Palace wants to know if you can beat the banker. Why not give it a crack? It looks like fun on TV. This promotion is linked to 32Red and points can be earned at either casino. Players enter by invitation only and compete to climb the leaderboard. The top 150 players will end up in the money. They can either take the winnings and run or gamble it for a potential 5x the amount.

Points are gained by playing live games. Deal or No Deal Live returns two points for every £10 wagered. Other games (except Baccarat) will earn one point per £10 wagered. It is a great communal offer which is ideal for fans of the live gaming format.

The Fair Play Bonus System

Roxy Palace has put this system in place to give players total control over their funds. It comes in handy when players decide to withdraw their money while in the middle of a bonus. Generally, this will forfeit any Bonus Funds, to the Fair Play System shows players exactly where they stand.

It lays out what is the cash amount, what is the bonus amount, and how players can cash out. This system adds another layer of transparency and is an excellent tool to have on hand.

Roxy Palace Casino Loyalty Rewards

Roxy Palace is more than happy to reward loyalty and consistent play. There are two ways in which they do so. One is via a VIP Programme which is only open to specific customers. The second is via the Players Club.

VIP Programme

There aren’t too many details on this mysterious scheme. Suffice to say that VIP members can enjoy exclusive bonuses, promotions, and invitations to high rolling VIP events. Membership criteria are unclear, but interested players are encouraged to contact the team for additional info.

Players Club

The Players Club is a lot more open and straight forward. Membership is open for all customers who are automatically enrolled the moment they make their very first deposit. Following this, every single wager made earns Players Club Points as a reward. When enough points accrue, they can be traded for Casino Bonuses. Players who are at the higher betting end are also presented with extra bonus points for doing so.

There are five tiers to the Players Club. Each tier requires more points to gain membership, and the rewards are greater. These tiers are Blue, Silver, Gold, Platinum, and VIP. Extras that players can expect include things like Account Managers, testing new games, free entry to tournaments, and a birthday bonus. It is a comprehensive programme that is transparent, so you know exactly where you stand. Not to mention generous.

Games & Software

The vast majority of games at Roxy Palace Casino come from Microgaming and its associated studios. Microgaming is an online gambling pioneer, setting up one of the first ever online casinos in the early 1990s. They have gone from strength to strength and are now one of the most respected developers in the business. They have hundreds of titles under their belt, including some all-time favourites. With all of that talent and experience behind them, Roxy Palace Casino has hundreds of top quality games to entertain its customers.

Microgaming is one of the elders in the gaming scene, so the slots range is a comprehensive one. Along with slots are blackjack, roulette, jackpot games, poker, and live gaming. It is a nicely rounded collection. While it is not an enormous one, there is plenty to do and discover from the multitude of options.

Slots

The slots section is the largest of the lot as is usually the case. Head to the slots lobby and be prepared to find old classics that you might have forgotten about to go with the latest titles on the shelves. Some that appear first off the block include the exciting Lara Croft: Temples and Tombs, the mythical Zeus Ancient Fortunes, and the atmospheric Phantom of the Opera. Hit the View all link to see the full range and enjoy scrolling through the extensive collection.

There are a few Jackpot Games in there too for the big win hunters. The jackpot amounts aren’t promoted like you can find at other sites but rest assured, these games can dish up stacks of coins. Examples of these thrillers are Mega Moolah, Major Millions, Cash Splash, and Treasure Nile.

Card and Table Games

When it is time to take a break from the reels and chill out with a hand of cards or a spin on the roulette wheel, head to one of the other sections of the casino. Live gaming is a highlight, with a decent number of games available for some social gaming. Take live gaming out of the equation though, and there isn’t that much left over. Roxy Palace is not an online casino you would join solely for the card and table games. There is enough here to distract someone for a while. But, it won’t hold a player’s interest for too long before they are back to the excellent slot gallery. It is not a bad line up, far from it, the quality is high, but there isn’t much to choose from.

Roulette

Several varieties of roulette grace this section such as American Roulette, European, and American Gold Series.

Blackjack

Blackjack players are better served than their roulette cousins. Popular forms of the card game include European Blackjack, Vegas Strip Gold Series, and Atlantic City Gold Series.

Poker

Hold ’em players will be surprised and slightly disappointed that their favourite card is conspicuously absent from the poker section – though Hold ’em can be found in the Live Gaming section. Never mind. To make up for it, we get poker varieties such as Aces and Faces, Deuces Wild, and Double Double Bonus Power Poker

Live Gaming

Now we are talking. The Live lobby contains a broad range of gambling options, all of the good quality. Here are top games hosted by top dealers who are friendly, fun, and are a pleasure to play with.

Key titles from this section are Sic Bo, Dream Catcher, Live Monopoly, Deal or No Deal, Roulette, Baccarat, and Blackjack. Live games are far and away from the highlight of the non-slot gaming categories with plenty to offer keen gamblers.

Customer Support

One way that Roxy Palace offers top-notch service is through is customer support team which is available 24/7. All day, every day, someone is waiting to help customers with whatever issue they may be facing. That’s service, and it inspires confidence. There are three ways of contacting the company. If you need someone then and there, then the quickest methods are Live Chat and phone. To get a rep on the blower, you can call these numbers:

  • UK +44 808 1699 307 (Freephone)
  • UK +44 330 4030 047 (Local Rate)
  • From Abroad +44 207 2578 704

If you are happy to kick back and wait a bit longer for a response, click on ‘email contact’ to fill in a form that Roxy Palace will respond to.

Roxy Palace is not only helpful but social. For those who like to keep in connect via social media, the casino can be found on Twitter, Facebook, Google+, YouTube, and Foursquare.

Banking

You will find most of the popular banking methods at Roxy Palace. They have kept the list relatively brief, choosing the most tried and tested (read safest) methods on the net. When it comes to deposits, customers can use credit cards (Visa and MasterCard), debit cards (Visa and Maestro), bank transfer, ECOPayz, Entropay, Skrill, Neteller, Paysafecard, and PayPal. Deposits clear instantaneously in most cases.

There is a much shorter list for money withdrawals. These options are limited to cards, wire transfer, and Neteller. Withdrawals go into a pending cycle and following this takes 3-7 working days to appear in your account.

The Verdict

Roxy Palace is a commendable addition to the 32Red range and compliments it well. The site has been designed to an exceptionally high standard to reflect the quality of the games on offer.

Roxy Palace is another friendly, yet no-nonsense platform that exceeds all that is required of it in regards to legal, and fairness matters. You can expect to have no major issues using the site. Everything is above board, safe and legit.

If you aren’t quite sure if Roxy Palace is worth having a punt on, why not sign up for the no deposit offer? There is nothing to lose and it will give you a chance to experience this sound online casino.

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