21 Casino Review

Not available in the US
OVERALL RATING 4.3

As far as online casinos go, 21 Casino is definitely one of the more fashionable ones. It seems to us like players everywhere are flocking to it right now...

PROS
  • Unlimited bonus offer
  • Plenty of software providers to choose from, including giants NetEnt & Microgaming
  • Instant-play casino, secured & encrypted
  • UK licensed, a solid brand
CONS
  • Not the best customer support
21 Casino
121% UNLIMITED First Deposit Bonus
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21 Casino INFORMATION
  • Casino
    21 Casino
  • Website
  • Established
    2015
  • Licenses
    Malta Gaming Authority, Curacao, UK Gambling Commission

As far as online casinos go, 21 Casino is definitely one of the more fashionable ones. It seems to us like players everywhere are flocking to it right now.

There’s no doubt about it, 21 Casino certainly has plenty of great promotions and a great selection of slots for its users to choose from. In this regard, we can see why it is so popular.

You will also get to play a variety of table games and its video poker isn’t half bad either. There is even a virtual sports suite, where users can bet until their heart is content.

Users can also expect to see a whole host of popular names within its online doors. The likes of NetEnt, Microgaming, Thunderkick Games and NextGen Gaming are just a few of the providers who work alongside the casino.

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Pros & Cons

The wide selection of games on offer and the excellent security definitely feature highly in 21 Casino’s list of ‘pros’.

The customer support isn’t the worst we have seen, although it could offer more in that department.

It’s not the snazziest looking site either, so there is some room for improvement there. We would also love to see some extra virtual sports thrown in there for good measure.

It’s also a little bit restrictive when it comes to the countries it accepts players from. For instance, if you are living in Belgium, France, Israel, Italy, Spain, Turkey, or the United States, you will not be accepted into this casino. That’s a pity because it definitely has plenty to offer players and it seems unfair that ones from those countries can’t enjoy these offerings. Of course, this is mostly down to local restrictions, so it’s not necessarily a problem with 21 Casino.

Software & Games

As stated previously, 21 Casino has an excellent selection of games. You will not be left short here no matter what your interests in online gambling are. There are slots, table games, instant win games, video poker, virtual sports and much, much more. There are even scratch card games.

Some of the great games you can expect to play here include Zombie Rush, When Pigs Fly, Monster Wins, Space Wars, Big Bad Wolf, Guns n Roses, Gonzo’s Quest, Wild West, Jack and the Beanstalk, Dracula and Cherry Blossom.

There are also a whole host of excellent software providers who work with this site. They include; 1×2 Gaming, 2 by 2 Games, Amaya, Aristocrat, Elk Studios, Leander, Multicommerce, NetEnt, NYX, ThunderKick, WHG and Quickspin.

There are a bunch of table games with live dealers working them too. This is a nice change of pace for players who are feeling the strain of playing the slots too much. 21 Casino definitely scores high in terms of the games and variety it offers everyone who visits the site.

It is a casino that seems to have a little bit of everything in this department.

Is 21 Casino Safe?

In what is actually one of the highlights of the entire website, 21 Casino encrypt all of the areas of the page where sensitive data is dealt with. They do this by working alongside the state-of-the-art technology company, GlobalSign.

It’s a great move from the website, as everything there feels a little safer after you know this. It has to be said, that they know how to keep their players happy in this regard.

Every single game on the site has also been audited by an independent agency, which may sound like a small thing, but it’s an important part of any casino and it’s a part that they have got right here.

Banking

The banking options include the usual offerings of all the major cards and a good few e-Wallets too.

These include the likes of Skrill and Neteller. There are also some more obscure providers that they allow, such as Trustly and uCash.

However, Paypal isn’t accepted just yet and that’s a bit of a downer. There are also daily deposit limits, which is a drawback for some.

The minimum withdrawal is £30, while the minimum deposit is £10. Transfers can take a few days, which is pretty standard. Overall, its banking system is fine. Not great. Not awful.

21 Casino Mobile

A good portion of 21 Casino’s games can be played while on the go. This is thanks to an HTML5-compatible platform they use and this works on almost every mobile device.

There is no app, but that’s not something that necessarily holds this website back, as players can enjoy 21 Casinos games without using up storage on their phone.

21Casino could do with a few mobile only bonuses, but that’s a minor issue and one that could be solved with incredible ease.

Customer Support

They do offer customer support online chat, which they say is available 24/7. Some online reports suggest that this is not always the case though, which is quite disappointing. They also have an email offering, which when contacted responds the following day.

There is no phone support, which is definitely not a positive for this casino.

To summarise, they could definitely be doing more to improve their customer support. We would suggest not advertising 24/7 support unless you can guarantee it will work all the time.

Final Verdict

21 Casino is an online offering where there are plenty of things that are being done right.

They have their security sorted and their game offerings are excellent. Everyone loves a bit of variety when visiting an online casino and this is a site that can definitely offer that.

However, they are also a casino where there are some things that could be a whole lot better. We would like to see a few more payment options and the customer support isn’t brilliant. An added phone option would be an excellent way to quell users concerns over this.

It’s a C grade from us. 21 Casino, you are certainly going in the right direction… you just have to keep on moving.

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1
21 Casino121% UNLIMITED First Deposit Bonus

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USER REVIEWS
  1. Norm' reviewed on May 15, 2018
    PRO

    I found a great range of games that I’m unable to play elsewhere, Blueprint, for instance. They show you the return to player percentages of particular slots before loading them, which is amazing. The mobile version is dope. I started playing desktop at first, but after switching to mobile the experience didn’t suffer at all, so good work with that. Documentation check was relatively brief, two days, more or less. I’ve seen longer.All in all, lots of pros to this casino, however, there are some issues i’ve ran into so far.

    CON

    The pending status for my withdrawals was quite long. I get it, it’s a common practice, not a technical issue. The casino tries to get back some of the money the player had won. It’s a dubious thing to do, but it’s their right to do so.Get ready to wait for around four business days to receive your money from 21 Casino.They keep saying that "we are working on a faster process" and it appears that they haven’t had the chance to fix the “issue” so far.There are lots of casinos that have moved to a “Lock” option, which would be a nice thing to implement.

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