21 Casino Review

Not available in the US
OVERALL RATING 4.8

PROS
  • 21 Casino is a professional, classy looking site that is easy to navigate and fun to use
  • There is always an exciting promotion or offer running. Offers like the Stairway Bonus put free spins in your pocket just for making a deposit on certain days
  • A huge range of top of the line games – over 1,000 to choose from! The majority are supplied by the likes of NetEnt and Evolution Gaming
  • The live chat service is lightning fast and doesn’t waste your time with over polite waffle
CONS
  • Banking options are not overly extensive – though the most common methods are available
21 Casino

21 Bonus Spins No Deposit + 121% up to £300

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21 Casino INFORMATION
  • Casino
    21 Casino
  • Website
  • Established
    2015
  • Support
    Email, Live Chat
  • Licenses
    Malta Gaming Authority, UK Gambling Commission, Spelinspektionen
  • Company
    White Hat Gaming Limited
  • Casino Type
    Instant Play, Mobile
  • RTP
    Audited by eCOGRA

21 Casino Overview

Visiting the 21 Casino site is like entering a private jazz bar full of well-heeled patrons, enjoying their time. It feels upmarket, exclusive, and a prime spot to enjoy some high-class gambling. The casino hosts hundreds of the latest and best slots, live gaming, a good selection of table games, and jackpot games. In short, gamblers of all types will find something to keep them happy at 21 Casino.

21 Online Casino might be a relatively young site, having been established in 2015. But this is long enough to have built up a good reputation in the industry. The casino is managed by White Hat Gaming Limited which is based in Malta and is fully licensed and regulated. The site is popular in the UK, with a growing customer base, but also in Continental Europe, particularly Sweden.

The casino may come across as chic, but this is no starchy, unfriendly provider. 21 Casino has several great offers running to entice new customers and keep them engaged once they are on board. They do this by providing ongoing promotions and adding the latest games to their already large collection. Gambling is backed up by a robust payment system and 24/7 customer service. So far, it all sounds very promising. By the time you have finished this review, you will know all you need to make your mind up about joining this stylish and modern casino.

Let’s find out more in this 21 Casino review.

Pros & Cons of 21 Casino

Pros

  • 21 Casino is a professional, classy looking site that is easy to navigate and fun to use.
  • There is always an exciting promotion or offer running. Offers like the Stairway Bonus put free spins in your pocket just for making a deposit on certain days.
  • A huge range of top of the line games – over 1,000 to choose from! The majority are supplied by the likes of NetEnt and Evolution Gaming.
  • The live chat service is lightning fast and doesn’t waste your time with over polite waffle.
  • 21 Casino is licensed and regulated by three top licensing authorities in Malta, Sweden, and the UK to protect customers.

Cons

  • Banking options are not overly extensive – though the most common methods are available.
  • There is 24/7 customer support which is great, but for customers who like to speak to reps, there is no phone number to call them on.

Is 21 Casino Safe?

21 Casino is safe to use because it fulfils and exceeds its legal obligations and duty to its customers. The site is managed by White Hat Gaming Limited which has a significant presence in the gambling industry along with a huge product range.

As such, they have done their utmost to make sure their operation is above board, legal, and safe to use. White Hat Gaming comes across as a company that knows the legal side of the business in detail, and a thing or two about running a casino. Let’s take a look at how they go about securing 21 Casino and making it fair for customers to use.

License and regulation

Licensing is always the first thing to check, as, without it, customers do not get the proper protection they should. 21 Casino is covered by not one, but three official licenses from three solid governing bodies.

UK players will be relieved to see that they are protected by the UK Gambling Commission. Swedish players are also covered by a license from the Spelinspektionen in their country.

Finally, the third license comes from the Malta Gaming Authority to protect the rest of their relevant customers. For more information, scroll to the bottom of the 21 Casino website where license numbers are listed with links. With all of those licenses, it is fair to say that 21 Casino complies with the local laws in the countries in which it operates.

Personal data security

Security is taken as seriously as licensing which is reassuring to see. To make sure that data transmission is safe, 21 Casino uses Rapid SSL technology.

This complicated software encrypts personal information so that the data is useless to any malicious third parties. This is a top of the line security measure within the gambling industry. Banks use the same tech, so you know your information is safe, and your account cannot be played around with.

Fair and random games

21 Casino does not provide much information in regards to RNGs and fairness of their games at their site. In order to check this aspect of their service requires digging a bit deeper.

A part of being regulated is making sure that random number generators are working correctly. This is the software that makes a game fair, random, and produce its fixed RTP rate.

21 Casino has a team that is dedicated to checking that their games and RNGs are working correctly. This is also double checked by a third party as part of gambling regulations. As three regulators cover 21 Casino, it would appear that they are living up to their duty of delivering fair and random games for their customers.

Final words on safety

Like all good, modern online casinos, 21 Casino takes the issue of safety very seriously. As such, customers can enjoy the protection from their appropriate governing body, as they should.

Customers can also feel confident using tried and tested security systems to keep their information safe.

And finally, games are tested fair by the casino and third-party auditors as part of being regulated. The resulting package is a casino that is as safe as it is possible to be so let’s move onto the fun parts – sign up and bonuses!

21 Casino Bonus Offers for New Customers

21 Casino states their desire to make a good first impression, and do so with an agreeable Welcome Bonus. This promo is one of the most simple around and is super easy to use and take advantage of. In short, 21 Casino will match a customer’s first deposit by 121% up to £300. No, that is not a typo; new players get 121% of their first deposit matched by the casino. For example, if you fill your account up with £100, 21 Casino will give you £121 in Bonus Cash for a total gambling kitty of £221 to play with! Easy. Here are some key terms of the offer.

  • The minimum deposit is £10, and the minimum that can be withdrawn from cash balance is also £10.
  • Cash balance can be withdrawn at any time but will void the bonus offer if it is not complete.
  • There are wagering requirements of 35x to move the bonus account funds over to the cash account.
  • The maximum bet allowable with bonus funds is £5. Bet over this level, and the bonus funds can be removed.
  • 21 Casino Bonus funds must be used within 30 days.

21 Casino Free Spins and Other Promotions

The 21 Casino Bonus part of the welcome package is a good one, but the ongoing promotions are even better for established customers. The ever-changing promo page is full of competitions, bonus cash, and 21 Casino free spins. There is a variety of enticing offers here for all player types to help them gain a potential edge.

Wild Reload Bonus

Monday and Tuesday can be the comedown after a great weekend. It is back to work and days before the fun starts again. Well, not at 21 Casino. Every Monday and Tuesday, players can boost their gambling power with a 21% Reload Bonus!

Players can receive a maximum bonus amount of £210 per day, which is a great way to kick off the week. If you enjoy a punt at the start of the week, then definitely consider taking up this offer. It is open to all existing customers, and only £10 is needed to take part.

Terms are similar to the Welcome Bonus. For example, there is a 35x wagering requirement to move bonus cash into real cash. But for some start of the week action, this is a great offer.

Week of Winners!

This brilliant quickfire promotion is on offer for one week only, but it gives you a good idea of the cool events that 21 Casino put on. This one is specifically for the reels spinners out there and gives them a chance to win some side cash from their favourite games.

Week of Winners is a three-day comp that rewards the best win ratios. Big wins count here, but they aren’t the sole aim of the game. The winners will be those with the highest bet to winnings ratio.

For example, say someone stakes £50 and they win £100. Their win ratio is 100% – not bad. However, if you stake £20 and win £50, even though the total win amount is lower, the ratio is 250%. You beat them!

21 Casino has handpicked games that are eligible for the competition as follows:

  • Day 1 – Bonanza, Ted, Hugo 2, 7 Sins, and Gold King.
  • Day 2 – Book of Dead, Wild Falls, Moon Princess, Gunslinger, and Esqueleto Mariachi.
  • Day 3 – Raging Rhino, Who Wants to Be a Millionaire, Route 777, Crazy Genie, and Diamond Mine.

Each day, the top 25 players share in £1,000, with the top players getting £200. Just £20 is required to enter this super fun comp and play for the chance of winning extra prizes.

Stairway 21 Casino Bonus

Stairway Bonus is another fantastically simple offer that is easy and inexpensive to take part in. Players can opt in each week on Friday, Saturday, and Sunday and receive bonus spins just for making a deposit. It can be redeemed with the first qualifying deposit per day.

  • 10 bonus spins with a £20 deposit.
  • 25 bonus spins with a £50 deposit.
  • 50 bonus spins with a £100 deposit.

Bonus spins can be used with Aloha! Cluster Pays, Stickers, Fruit Shop, and Starburst. As always, there is a wagering requirement of 35x to turn bonus funds into real funds. It is as simple as that. If you enjoy a weekend spin, then the Stairway Bonus is a brilliant way of making your gambling pounds go even further.

21 Online Casino Loyal Royalty Program

Every bet you make at 21 Casino earns you loyalty points. When you hit 200 points, you can start redeeming them. Points are worth £1 for every 200 you cash in up to a limit of 10,000 points per day. Every £10 in bonus or cash staked will reward players with the following number of points –

  • Slots = 2 points.
  • Scratch cards = 2 points.
  • Video Poker = 1 points.
  • Bingo = 1 points.
  • Blackjack = 0.5 points.
  • Roulette = 0.25 points.

Like everything else 21 Casino does, the Loyal Royalty Program is a straight forward and uncomplicated affair.

Games and Software

If you like a wide range of choices then you owe it to yourself to explore 21 Casino. With a library of more than 1,000 games, it is easy to get overwhelmed! To help avoid this situation, 21 Casino has split its collection into several categories so keen players do not get lost. You will appreciate the inclusion of so many different software providers as well. Most of the big names are here from NetEnt, to Play’n Go, Blueprint, and many more. This is a world class line up that any gambler would be proud to be a part of.

Slots make up the largest game category but are surrounded by plenty of table games and others. Live gaming is on tap from top provider Evolution Gaming. The full, desktop site contains the entire catalogue of games, while the mobile version has a little less. But, there are still hundreds of games available to keep players entertained on the go.

At the moment 21 Casino does not have a native app that can be downloaded from the Apple App Store, or the Google Play Store. This is no barrier to entry, though. Mobile users can sign up/login, and play via the browser on their smartphone. There may be slightly fewer games, but anything you can do on the full site you can also accomplish on the Web App version.

Slots

21 Casino provides hundreds of top-shelf slots. Rediscover old classics, or hunt through the latest releases to find a new favourite. It is all possible at 21 Casino. There are two main slot categories at the site – Slot Games and Jackpot Slots.

However, the New Games and Top Games category are packed with slots as well. Click on Slot Games, and you get every single slot at the casino at your fingertips. It takes an age to flick through the list with your thumb on a smartphone!

It is a beautiful thing to behold, and when you combine all of these gaming possibilities with the generous bonus offers, it is a recipe for long term gaming 21 Casino.

New Games

The newest games from the most creative labs in the business can be found here. The latest additions in this exciting category include NetEnt’s slot Spinsane, the steamy African themed Pride and Prey, and Tahiti Gold for something totally unique. This section is continually being tinkered with so check it regularly to keep up to date with the newest games.

Top Games

These are the games that are the most popular at 21 Casino. This section chops and changes as well, and is a fun way to keep an eye on what is hot. In this way, you can monitor what your fellow gamblers are playing to stay informed and up to date.

There is nothing like players voting with their feet – it shows the casino what direction to head in. It also means that the games in this section have that certain X-factor that makes them great.

Current titles you can find here include the spicy slot Extra Chilli Megaways, the exotic Legacy of Egypt, and Raging Rhino.

Jackpot Slots

Get ready to be showered in coins and glory if you hit it big in this section! It might be harder to win on these games, but if you do, then you can start crossing things off your bucket list with the winnings.

Some alluring slots in this section are Mega Moolah, Mars Attacks, Andy Capp, Mega Fortune, and Wish upon a Leprechaun. There always has to be at least one Leprechaun themed jackpot slot!

Table Games

This section is perfect if you need a “slots time out”. Expect to find variations of blackjack, roulette and poker to add to your gambling here. Fans of poker can play games like Aces and Eights, Jacks or Better, and Hold ‘em Switch.

Some examples of roulette are American Roulette and European Roulette. Blackjack is well covered as well with several different forms of this popular card game. All up, there is an excellent selection of popular table games to try at 21 Casino.

Live Gaming

No casino is complete these days without a good live gaming section. 21 Casino recognises this and has chosen one of the best providers of live gaming to fulfil the demand. We are talking about Evolution Gaming of course, and this gives live gaming fans the chance to play roulette, poker, baccarat, blackjack, all live on your phone, desktop or laptop.

Customer Support at 21 Casino

Contacting 21 Casino is a painless experience and can be done 24 hours a day. This means that customers are never left hanging; there is always helpful support staff ready and willing to help. There are two ways that customers can get in touch – live chat and email. Live chat is super-fast. We contacted the company several times during the middle of the day and were connected to a rep in less than a minute. We dealt with several, and all were helpful, efficient and quickly answered our queries.

The email will naturally take longer. Here is the address people can use to send 21 Casino an email: [email protected]

The only gripe with 21 Casino’s customer support is that there is no number to call them on. For us, that didn’t present an issue. But for others who prefer to speak to people, it could be an annoyance.

Banking

Customers have access to a few of the most common payment methods at 21 Casino. It is not a long list, but it includes the preferred method for the vast majority of players. You can use the following payment options:

  • MasterCard
  • Skrill
  • Neteller
  • Paysafe Card
  • Trustly
  • Visa
  • EntroPay

Most methods can be used for both deposits and withdrawals. The minimum deposit amount is £10 across the board, which is a standard amount for an online casino. Deposits are fastest for eWallets, followed by card transactions.

Final Verdict

21 Casino is a great casino that does the basics well but also goes the extra mile. From a legal and safety standpoint, the casino passes the test with flying colours and is a without a doubt a safe one to use. The game selection is massive, and players will have a swell time picking, choosing, and gambling! The range includes some of the latest games and is constantly being updated, so customers never miss a thing.

Gaming is further enhanced by some fantastic promotions and offers. The Welcome Bonus sets new customers up nicely, while the ongoing promotions provide never-ending thrills. We like that offers are simple and rewarding and don’t require players to go out of their way to take advantage of them. The Stairway Bonus being an obvious example. Just deposit funds on the appropriate day and receive free spins to boot. It makes you want to play, and that is the mark of a great promotion.

Customer support is satisfactory. It is not the most complete department out there, but you will get in touch with someone if you need to. It is a shame that you can’t pick up a phone and dial the company, but that will be a minor niggle for most people.

At the end of the day, 21 Casino is a modern, classy looking casino that is packed with games, and offers that are hard to turn down.

USER REVIEWS
  1. Norm' reviewed on May 15, 2018
    PRO

    I found a great range of games that I’m unable to play elsewhere, Blueprint, for instance. They show you the return to player percentages of particular slots before loading them, which is amazing. The mobile version is dope. I started playing desktop at first, but after switching to mobile the experience didn’t suffer at all, so good work with that. Documentation check was relatively brief, two days, more or less. I’ve seen longer. All in all, lots of pros to this casino, however, there are some issues i’ve ran into so far.

    CON

    The pending status for my withdrawals was quite long. I get it, it’s a common practice, not a technical issue. The casino tries to get back some of the money the player had won. It’s a dubious thing to do, but it’s their right to do so. Get ready to wait for around four business days to receive your money from 21 Casino. They keep saying that "we are working on a faster process" and it appears that they haven’t had the chance to fix the “issue” so far. There are lots of casinos that have moved to a “Lock” option, which would be a nice thing to implement.

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